Learning & Development Coordinator

The Role

We are currently recruiting for an experienced Learning & Development Coordinator to provide high-quality administrative and operational support for HR-led learning and development activity. The role will coordinate the systems, records, communications and processes supporting our Learning Management System, appraisal cycle, trainees, apprentices and professional qualification routes. 

This is an HR-focused role which will work closely with the HR and Training teams. It is not responsible for designing or delivering training programmes. The successful candidate will be a proactive and capable administrator who can take ownership of processes, maintain accurate records and provide a responsive service to employees

Responsibilities

• Manage post qualification offers for lawyers, Trainee Solicitors. Pupil Barristers, Costs Lawyers and more, adhering to SLA’s.

• Act as the first point of contact for Learning Management System (LMS) HR related queries, user access and enrolments.

• Strong understanding of LMS and other digital systems such as HR Information Systems

• Monitor mandatory training completion and issue reminders, escalating where appropriate.

• Coordinate the firm's comprehensive appraisal process, including enrolments, communications, reporting and completion tracking.

• Administer Professional Skills Course (PSC) bookings and maintain associated records.

• Support the administration of trainee, apprenticeship and qualification programmes, including application tracking and record management.

• Maintain qualification route trackers and support post-qualification offer processes.

• Provide administrative support in relation to SQE, LPC, CILEX, Bar and other professional qualification routes.

• Act as a point of contact for trainee and apprentice queries, escalating matters where appropriate.

• Coordinate study day allocations, CPD records, Qualifying Work Experience (QWE) requests and related compliance requirements.

• Track supervisor approvals and maintain records of required supervisor training.

• Produce reports, analyse data and identify opportunities to improve HR learning and development processes.

• Support the HR team with projects and additional administrative duties as required.

Person Specification

• GCSE Maths and English at Grade C or above, or international equivalent. 

• Previous experience in a busy administrative or co-ordination role. 

• Strong organisational skills with the ability to manage multiple processes, deadlines and stakeholders. 

• High level of accuracy and attention to detail, particularly when maintaining records and checking documentation. 

• Confident using Microsoft Office, particularly Excel, Word, Outlook and PowerPoint. 

• Experience of producing reports, maintaining trackers and working confidently with data. 

• Strong written and verbal communication skills, with a helpful and professional approach to responding to queries. 

• Proactive, self-motivated and able to take ownership of routine processes through to completion. 

• Able to identify when a matter should be escalated and to handle confidential or sensitive information discreetly. 

• Flexible, resilient and able to prioritise effectively in a fast-paced environment. 

• Previous experience within Learning & Development, HR, training administration, apprenticeships or professional qualifications is desirable. 

• Experience of using an LMS and working within a regulated or professional services environment is desirable. 

• Knowledge of legal qualification routes, including LPC, SQE, CILEX, Bar or Costs pathways, would be advantageous. 

• HR related tasks supporting the wider team

Salary & Hours

• Salary of £15 per hour, depending on experience

• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday but will consider alternative working hours and pattern.