About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.
This will be a varied job role which largely surrounds case related administration, including requesting medical records, processing medical records, calling GP’s & Hospitals for updates on outstanding records requests, combining records, calling medical experts for updates on outstanding reports and general administration duties.
Responsibilities
Requesting Medical Records from GP’s Hospitals, Ambulance Service and Dental Practices
Calling Records Providers for updates to ensure records are obtained in a timely manner
Quality Checking Medical Records Received
Processing Records Received
Producing an invoice for Records Work
Combining & Extracting Records
Removing Passwords from Encrypted documents
Monitoring the records mailbox
Assisting on task lists
Other ad hoc duties as required
Person Specification
GCSE Maths and English at Grade C or above, or equivalent
· Administrative experience
Knowledge of Microsoft Office packages including Word and Outlook
Strong IT skills, knowledge of Win Zip, 7 Zip, Egress Switch, Micro Dicom, Image Exchange Portal would be an advantage.
Excellent standard of written and spoken English
Ability to always maintain client confidentiality
Ability to deal with volumes of work and manage conflicting priorities
High levels of accuracy and attention to detail
Experience of dealing with customers on the telephone
NVQs or qualifications in business administration is a distinct advantage
Desirable to have a medical or legal background in Admin
Salary & Hours
A salary of £21,156.20 - £25,695.54, dependent on age
Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
Hybrid Working
Hybrid working pattern after probation
23 Days Holiday
Rising to 26 days, plus bank/public holidays.
Extra Holidays
3 holiday buy backs and an extra day for your birthday after service length requirement.
Looking After Your Health
Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
Looking After Your Well-being
24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
Work Life / Balance
Active social committee with generous departmental and firm-wide social budget.
Apply now
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Meet Your Recruiter
Petal Peters, our Recruitment Manager, is happy to answer any questions you may have, about what Express Solicitors can offer you.
